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Thema: built in softphone does not work

  1. #1
    STARFACE User

    Registriert seit
    06.08.2007
    Beiträge
    91

    Standard built in softphone does not work

    Dear Forum members, I'm new to this forum (and to the product), so excuse if this was discussed somewhere else.
    We are trying out the product for which we believe would have a lot of potential in our organisation. We went all by the book but I can't make the softphone work.
    With X-Lite we managed to make an internal and also VoIP call but the softphone does nothing. The only evidence of something being wrong is the message in the PBX log
    Aug 6 13:00:52 NOTICE[9972] channel.c: Unable to request channel IAX2/1003

    The softphone is activated, shows up in the lists and does download the applet whenever I log in, but still does not work.
    Where to start to troubleshoot this issue?
    Thanks in advance
    Zsolt

  2. #2
    STARFACE Expert
    Benutzerbild von Philipp
    Registriert seit
    08.01.2007
    Ort
    Karlsruhe
    Beiträge
    1.782

    Standard

    Hi zsolt, welcome to our forum !

    Please check the following issus:
    • In your firewall you must configure a Port-Forwarding of port 4569 (UDP)
    • Have you installed the latest Java Runtime Environment (http://java.com/en/download/index.jsp) ?
    • Probably you use a MAC. On MAC the Phone-Plugin isn't working yet.


    Best regards,
    Philipp

  3. #3
    STARFACE User

    Registriert seit
    06.08.2007
    Beiträge
    91

    Standard

    Thanks Phillip, yes I used macs for testing. Considering how polished and rafinated your GUI and appearance in general is done, I would have expected that the javascript detects that I'm using a mac and notifies me, or at least put it into the FAQ section.
    Anyway, all the rest is done very nicely so I forgive you ;-)
    Looking forward to make the first calll thru ISDN. And thanks for quick reply
    Zsolt

  4. #4
    STARFACE User

    Registriert seit
    06.08.2007
    Beiträge
    91

    Standard

    Hi Phillip, just a quick question, when could we expect the sofphone to be implemented for mac? Roughly?
    Thanks
    Zsolt

  5. #5
    STARFACE User

    Registriert seit
    06.08.2007
    Beiträge
    91

    Standard

    Dear SF Team, is there any news regarding Phone Plug in and Mac compatibility?
    Thanks
    Zsolt

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