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Thema: Version 6.0.0.2 Released 02/11/15

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    STARFACE Crew
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    Standard Version 6.0.0.2 Released 02/11/15

    Features:


    • IMPORTANT: Please read the following advice BEFORE updating
      • The update is being released as a soft-launch. This means that new systems will be deployed with this version pre-installed. Appliances in the field with an update contract can have the update enabled by your STARFACE Partner.
      • We strongly recommend creating a backup of your current STARFACE system before updating to the new version. We recommend saving this back-up in a separate location.
      • The module "Gruppe mit Warteschlange" has been replaced by the new feature "iQueue". Customers with a current Queue which uses this module will need to transfer their settings to the iQueue in the group configuration options.
      • The setting "insecure=very" has been discontinued in some SIP provider profiles. Custom profiles which use this setting will need to change it to "insecure=port,invite".
      • Some components in the STARFACE Module system have been changed, as has the call handling. Custom modules will therefore need to be checked after the update has been installed and, in the case of the module no longer working, the module will need to be reconfigured or rewritten.

    • Features

      STARFACE UCC Client for Windows
      • Features of the new client
        • Quick-Access-Bar allows fast access to the core functions
        • The innovative panel displays allow the easy configuration of the client
        • Calls can be managed completely within the Call Manager, or with Drag & Drop
        • Integrated controls for call transferring and telephone conferences
        • Interactive function keys
        • Call lists, fax lists, voicemail and call monitoring
        • Chat client and file transfers
        • Integrated Softphone
        • URL-Actions can be bound to calls
        • Access to door cameras
        • Integration of Kuando Busylights
        • Pick-up and hang-up calls with Jabra headsets
        • Terminal Server integration is possible with an additional licence

      • New STARFACE TAPI Service Provider with extended TAPI-Capabilites
      • New STARFACE Fax driver
      • New STARFACE Microsoft Outlook Connector


      STARFACE UCC Client for Mac OS


      • Currently in Public Beta
      • Features of the new UCC client
        • Calls can be managed completely within the Call Manager, or with Drag & Drop
        • Integrated controls for call transferring and telephone conferences
        • Interactive function keys
        • Call lists, fax lists, voicemail and call monitoring
        • Integrated Softphone
        • Integration of Kuando Busylights
        • Pick-up and hang-up calls with Jabra headsets



      New Call Handling


      • Completely reworked call handling as a stable base for future releases
      • Increased capacity for more parallel calls, which enables the support for larger operations
      • Faster call placement of calls from public providers
      • More comprehensive and concise call lists
        • Completely new mechanism for compiling call lists
        • Resolution of names in the call list for outgoing calls
        • Correct display of iFMC, Call2Go, Redirect, Pick-up, Login calls
        • Improved Billing (inclusion of target number, line, caller and call duration)

      • Improved call signalling on the telephone display (without 15104230:xxx - no more aXXXX)
      • Unified system for Line Prefixes
      • Unified number format for all dialling processes
      • Call Time-out limit extended from 45 seconds to 120 seconds


      User Functions


      • E-Mail notification on missed call
      • Group numbers can now also be assigned to individual telephones
      • New Call Manager functions
        • User avatars
        • Unlimited Call transfers, consultation calls and call waiting
        • Call2Go and Call Monitoring from inside the Call Manager

      • Conference Call management in the Call Manager
        • Standardization of ad-hoc, Call-In and Managed Conferences
        • Live view of conferences for logged-in users and invited guests (without logging in)
        • Display of who is currently talking, who can talk and who can only hear
        • Every participant can request talk permission
        • Additional users can be added to the conference on-the-fly



      Systems changes


      • Increased performance, security and the ability to implement additional SIP provider-supported features
      • Integration of SIP profiles for 1&1, Deutsche Telekom, mytweak direct (Austria) and HFO Telecom NGN
      • Signalling can be adapted on a provider-to-provider basis
      • Improved signalling to SIP providers for emergency calls
      • The Security Advisor now places SIP providers on the whitelist automatically
      • Back-ups can now be exported to Dropbox and via SFTP
      • Various improved security provisions for the Web Interface


      New iQueue


      • iQueue is our new ACD (automatic call distribution) system
      • iQueue replaces the feature "Gruppe mit Warteschlange" which was available up to STARFACE version 5.8.2.0 ('Bellheimer') as a module
      • The iQueue can be activated by selecting the ringing strategy "iQueue" in the group configuration
      • A basic iQueue without configuration options is included for free
      • Premium versions of the iQueue are available for one or more queue groups
      • Configurable maximum queue length and waiting time
      • Configurable options in the case of non-availability
      • Upload of individual notifications and announcements
      • Calls can be distributed using "parallel" and "least recent" algorithms
      • Export of a queue report containing all calls as a CSV file
      • Automatic optional recording of agents' calls
      • A Queue Monitor pane is available in the Web Interface
      • Agent intermission signalled to all users via Busy Lamp Field


      Integrations


      • EmergencyCall is a new call-processing entry-point for modules
      • Component CallPhoneNumber extended with the parameter cancel channel, which cancel the current call, if the selected channel hangs up
      • New components are available in the module designer, which provide access to UCI API Calls from within the module system
        • Call.Conference - Create conference for users
        • Call.getCallIds - Returns all calls of a user
        • Call.getCallState - Returns detailed status of a call
        • Call.getPhoneIds - Returns all telephones of a users
        • Call.hangupCall - Hangs up a specific call
        • CcbsCall.GetCcbsAccountState - Returns the status of a CCBS (Call Completion on Busy Status) request
        • ConferenceCall.callNumberToConference - Add an additional user to a conference
        • Group.GetGroupLogon - Returns if a user is logged on to a group
        • Group.SetGroupLogon - Logs a user on to a group
        • Group.SetAllGroupLogon - Logs a user on or off for all assigned groups
        • MessageWaiting.GetMessageWaitingIndication - Returns the status of the new message indication
        • Phone.GetCallWaitingIndication - Returns call waiting indication status of a user
        • Phone.SetCallWaitingIndication - Sets call waiting indication status of a user
        • Phone.SetPrimaryPhone - Sets the primary telephone of a user
        • Redirect.SetRedirectSetting - Sets redirect settings for an account
        • UserState.GetChatPresence - Returns the chat status of a user
        • UserState.GetDNDSetting - Returns the Do Not Disturb status of a user
        • UserState.GetRedirectAlwaysActive - Returns the Always Redirection settings for a user
        • UserState.GetTelephonyState - Returns the telephony state for a user
        • UserState.SetAvatarImage - Sets the avatar of a user
        • UserState.SetChatMessageSetting - Sets the chat presence status of a user
        • UserState.SetDND - Sets the Do Not Disturb status for a user

      • New UCI 3.0 API, with a greatly increased call handling feature set
        • Search Busy Lamp Fields and call grabbing
        • Configure call redirects
        • Transfer / consultation call / placement on hold
        • Configuration of iFMC
        • Call2Go, Call pick-up, DTMF, Park & Orbit
        • Call Monitoring
        • Comprehensive conference call controls
        • iQueue management and live-reporting tools





    Earlier releases...
    Geändert von j.gärtner (11.02.2015 um 16:15 Uhr)

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