Hallo zusammen,
wir haben bei zwei Cloud-Kunden das Problem, dass dort häufig die Gespräche beim internen Durchstellen abbrechen. Habe ich heute durch Zufall wieder selber erleben müssen.
Im Log steht bei dem angerufenen Telefon dann NETWORK_OUT_OF_ORDER.
Die Kunden nutzen eine Starface Cloud Instanz und haben vor Ort eine FritzBox 7590 im Einsatz.
Wir haben diverse andere Cloud-Anlagen am laufen, bei denen es kein vergleichbares Problem mit FritzBoxen als Router gibt.
Mir scheint es fast so, als würde die FritzBox hier einfach dicht machen.
Bin für jegliche Ideen oder Erfahrunge dankbar!
Habe hier mal einen Log-Auszug (persönliche Daten mit x unkenntlich gemacht):
[2020-06-24 15:56:39,804] [1599] ********* Call created *********
[2020-06-24 15:56:39,804] [1599] Starting call routing : SIP/38432a55ded229b573e7f1ae65ed094fa811543d_obproxy0-00000c84|1593006999.3428 dial number 49xxxxxx CallerId +49xxxxxx <0049xxxxxx>
[2020-06-24 15:56:39,807] [1599] Incoming call from line STARFACE Connect(1004)
[2020-06-24 15:56:39,808] [1599] Found extension on line STARFACE Connect(1004) 00494xxxxxx
[2020-06-24 15:56:39,838] [1599] Routing call " xxxxxx (xxxxxx) <0049xxxxxx>" to number 0049xxxxxx over service RingAllGroupService
[2020-06-24 15:56:39,838] [1599] CallLeg 229b7011-bda4-4745-a466-251a31525b40
[2020-06-24 15:56:39,912] [1599] Dial SIP/38432a55ded229b573e7f1ae65ed094fa811543d_obproxy0-00000c84 to SIP/FestnetzMP-00000c85
[2020-06-24 15:56:39,913] [1599] Dial SIP/38432a55ded229b573e7f1ae65ed094fa811543d_obproxy0-00000c84 to SIP/FestnetzIH-00000c86
[2020-06-24 15:56:39,917] [1599] Dial SIP/38432a55ded229b573e7f1ae65ed094fa811543d_obproxy0-00000c84 to SIP/FestnetzJB-00000c87
[2020-06-24 15:56:39,919] [1599] Dial SIP/38432a55ded229b573e7f1ae65ed094fa811543d_obproxy0-00000c84 to SIP/FestnetzCL-00000c88
[2020-06-24 15:56:39,937] [1599] SIP/FestnetzCL-00000c88 Channelstate is Ringing
[2020-06-24 15:56:39,938] [1599] SIP/FestnetzMP-00000c85 Channelstate is Ringing
[2020-06-24 15:56:39,950] [1599] SIP/FestnetzJB-00000c87 Channelstate is Ringing
[2020-06-24 15:56:39,955] [1599] SIP/FestnetzIH-00000c86 Channelstate is Ringing
[2020-06-24 15:56:48,658] [1599] SIP/FestnetzJB-00000c87 Channelstate is Up
[2020-06-24 15:56:48,664] [1599] SIP/FestnetzMP-00000c85 Hangup Cause: Answered elsewhere
[2020-06-24 15:56:48,669] [1599] SIP/FestnetzIH-00000c86 Hangup Cause: Answered elsewhere
[2020-06-24 15:56:48,672] [1599] SIP/FestnetzCL-00000c88 Hangup Cause: Answered elsewhere
[2020-06-24 15:56:48,673] [1599] SIP/38432a55ded229b573e7f1ae65ed094fa811543d_obproxy0-00000c84 Channelstate is Up
[2020-06-24 15:56:48,673] [1599] SIP/FestnetzJB-00000c87 Link SIP/38432a55ded229b573e7f1ae65ed094fa811543d_obproxy0-00000c84
[2020-06-24 15:57:05,240] [1599] SIP/FestnetzJB-00000c87 Unlink SIP/38432a55ded229b573e7f1ae65ed094fa811543d_obproxy0-00000c84
[2020-06-24 15:57:05,240] [1599] SIP/FestnetzJB-00000c87 Link SIP/38432a55ded229b573e7f1ae65ed094fa811543d_obproxy0-00000c84
[2020-06-24 15:57:05,466] [1600] ********* Call created *********
[2020-06-24 15:57:05,466] [1600] Starting call routing : SIP/FestnetzJB-00000c89|1593007025.3433 dial number a1000 CallerId xxx xxx <12>
[2020-06-24 15:57:05,472] [1600] Routing call "xxx xxx <12>" to number a1000 over service UserService
[2020-06-24 15:57:05,472] [1600] CallLeg 8d0167fe-889c-4065-9512-4e088d301fad
[2020-06-24 15:57:05,586] [1600] Dial SIP/FestnetzJB-00000c89 to SIP/FestnetzGP-00000c8a
[2020-06-24 15:57:05,622] [1600] SIP/FestnetzGP-00000c8a Channelstate is Ringing
[2020-06-24 15:57:07,503] [1600] SIP/FestnetzGP-00000c8a Channelstate is Up
[2020-06-24 15:57:07,507] [1600] SIP/FestnetzJB-00000c89 Channelstate is Up
[2020-06-24 15:57:07,507] [1600] SIP/FestnetzGP-00000c8a Link SIP/FestnetzJB-00000c89
[2020-06-24 15:57:07,647] [1599] SIP/FestnetzJB-00000c87 Hangup Cause: Normal Clearing
[2020-06-24 15:57:07,650] [1599] ********* Call finished *********
[2020-06-24 15:57:07,651] [1599] Got dialstatus DialReturnCodes(hc=NOTDEFINED, ds=UNKNOWN, cr=UNKNOWN)
[2020-06-24 15:57:08,086] [1600] SIP/FestnetzGP-00000c8a Unlink SIP/38432a55ded229b573e7f1ae65ed094fa811543d_obproxy0-00000c84
[2020-06-24 15:57:08,086] [1600] SIP/FestnetzGP-00000c8a Hangup Cause: Network out of order
[2020-06-24 15:57:08,091] [1600] SIP/38432a55ded229b573e7f1ae65ed094fa811543d_obproxy0-00000c84 Hangup Cause: Normal Clearing
[2020-06-24 15:57:08,093] [1600] ********* Call finished *********
[2020-06-24 15:57:08,094] [1600] Got dialstatus DialReturnCodes(hc=NOTDEFINED, ds=UNKNOWN, cr=UNKNOWN)