Greetings to everyone, I am using the 1.08 version of the SugarCRM connector. At the time of a call from SugarCRM I can speak, but can not be displayed window outgoing call within SugarCRM. Someone has had the same problem? I am using SugarCRM5.0g
Does the popup show for incoming calls?
Make sure the following requirements are met:
o You are using SugarCRM 5.0.x
o You are using STARFACE 3.x
o You are using php 5.2+
o You are using MySql
o Php is allowed to make HTTP calls to other servers
o The XML-RPC settings of SugarCRM Connector in administration are correct
o The STARACE account settings in SugarCRM user configuration are correct
o Both STARFACE an SugarCRM connector are accessible using HTTP without SSL
o You are using the default SugarCRM Theme
o The sidebar in SugarCRM is not hidden
Does the problem persist having checked and corrected the above?
One additional point:
Are you using the STARFACE build in plugin phone?
There is a problem in combination of this phone together with integrations that will be fixed in the next bugfix release.
Hello tilmann, thank you for your reply. The server has the necessary requirements. The problem must be that I'm working with the phone-plugin. Let me recommend softphone for testing?
The XML-RPC settings of SugarCRM Connector in administration were incorrect.
Now working properly!!!