IOS Client Softphone kein Audio

HabibA · Sep 15th 2021

Hallo,

Vorab, ich weiss so ein Thema gibt es schon mit exakt dem Titel, aber ich glaube mein Problem ist anders gelagert und hat andere Voraussetzungen...

Wir haben die SF 7.0.2.1 als VM am Start und ich möchte per IOS Client ein Telefonat führen.
Jetzt funktioniert soweit alles, ausser dass ich am IOS Client das Softphone aktivieren kann. Trotzdem kann ich damit wählen und es kommt eine Verbindung zustande, nur leider wird kein Audio übertragen.
Weder der angerufene noch der Anrufer hört irgendwas.

Ich hab die Log-Ausgabe mal hiereinkopiert. Vielleicht kann mir jemand sagen was da fehlt?

Szenario: IOS Client +4987654321 ruft +4912345678 an. Angerufener hebt ab; beide hören nix; Anrufer +4987654321 legt auf.

Code

[Sep 15 10:44:45] VERBOSE[18722] netsock2.c: Using SIP VIDEO TOS bits 136
[Sep 15 10:44:45] VERBOSE[18722] netsock2.c: Using SIP VIDEO CoS mark 6
[Sep 15 10:44:45] VERBOSE[18722] netsock2.c: Using SIP RTP TOS bits 184
[Sep 15 10:44:45] VERBOSE[18722] netsock2.c: Using SIP RTP CoS mark 5
[Sep 15 10:44:45] VERBOSE[18723] dial.c: Called 4824.SFiphone
[Sep 15 10:44:45] VERBOSE[18723] dial.c: SIP/4824.SFiphone-000000dc is ringing
[Sep 15 10:44:45] VERBOSE[18663] res_rtp_asterisk.c: 0x7f1c24045aa0 -- Strict RTP learning after remote address set to: 94.31.99.222:57308
[Sep 15 10:44:45] VERBOSE[18723] dial.c: SIP/4824.SFiphone-000000dc answered
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] pbx.c: Executing [004912345678@international:1] GotoIf("SIP/4824.SFiphone-000000dc", "0?4") in new stack
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] pbx.c: Executing [004912345678@international:2] AGI("SIP/4824.SFiphone-000000dc", "agi:async,X-UCI_ORIGINATE: 63b94fc0-441f-409a-aca5-d663808e6c3b,,,,,,,,,,,,,,,") in new stack
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPRemoveHeader) Options: (privacy)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPRemoveHeader) Options: (P-Preferred-Identity)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPRemoveHeader) Options: (P-Asserted-Identity)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPRemoveHeader) Options: (X-UCI_ORIGINATE)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPRemoveHeader) Options: (X-UCI_ORIGINATE)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPRemoveHeader) Options: (X-UCI_CALLID)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (Progress) Options: ()
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPRemoveHeader) Options: (privacy)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPRemoveHeader) Options: (P-Preferred-Identity)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPRemoveHeader) Options: (P-Asserted-Identity)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (Set) Options: (CALLERID(all)=+4912345678 <+4912345678>)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPRemoveHeader) Options: (P-Asserted-Identity)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPAddHeader) Options: (P-Asserted-Identity:<sip:+4912345678@sf.starface-connect.com>)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (Set) Options: (CONNECTEDLINE(num,i)=004987654321)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (Set) Options: (CONNECTEDLINE(num-pres,i)=allowed)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (Set) Options: (CONNECTEDLINE(name,i) Vorname Name ( Firma GmbH ))
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (Set) Options: (CONNECTEDLINE(name-pres)=allowed)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (NoOp) Options: (Dialing Line lineId=1068 lineName=STARFACE Connect)
[Sep 15 10:44:45] VERBOSE[18663] res_rtp_asterisk.c: 0x7f1c24045aa0 -- Strict RTP learning after remote address set to: 94.31.99.222:57308
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (Dial) Options: (SIP/26e3864216a5ab62c472846da977c79dab10751a/+4987654321,125,wWtT)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] netsock2.c: Using SIP RTP TOS bits 184
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] netsock2.c: Using SIP RTP CoS mark 5
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] app_dial.c: Called SIP/26e3864216a5ab62c472846da977c79dab10751a/+4987654321
[Sep 15 10:44:46] VERBOSE[1861][C-00000071] res_rtp_asterisk.c: 0x7f1c2c048660 -- Strict RTP learning after remote address set to: 185.145.168.32:54228
[Sep 15 10:44:46] VERBOSE[18723][C-00000071] app_dial.c: SIP/26e3864216a5ab62c472846da977c79dab10751a-000000dd is making progress passing it to SIP/4824.SFiphone-000000dc
[Sep 15 10:44:47] VERBOSE[18723][C-00000071] app_dial.c: SIP/26e3864216a5ab62c472846da977c79dab10751a-000000dd answered SIP/4824.SFiphone-000000dc
[Sep 15 10:44:47] VERBOSE[18731][C-00000071] bridge_channel.c: Channel SIP/26e3864216a5ab62c472846da977c79dab10751a-000000dd joined 'simple_bridge' basic-bridge <0f860fd2-5e6a-4cf8-aee3-179416686fbc>
[Sep 15 10:44:47] VERBOSE[18723][C-00000071] bridge_channel.c: Channel SIP/4824.SFiphone-000000dc joined 'simple_bridge' basic-bridge <0f860fd2-5e6a-4cf8-aee3-179416686fbc>
[Sep 15 10:44:55] VERBOSE[18731][C-00000071] bridge_channel.c: Channel SIP/26e3864216a5ab62c472846da977c79dab10751a-000000dd left 'simple_bridge' basic-bridge <0f860fd2-5e6a-4cf8-aee3-179416686fbc>
[Sep 15 10:44:55] VERBOSE[18723][C-00000071] bridge_channel.c: Channel SIP/4824.SFiphone-000000dc left 'simple_bridge' basic-bridge <0f860fd2-5e6a-4cf8-aee3-179416686fbc>
[Sep 15 10:44:55] VERBOSE[2834] manager.c: Manager 'actionasterisk' from 127.0.0.1, hanging up channel: SIP/4824.SFiphone-000000dc
[Sep 15 10:44:55] VERBOSE[18723][C-00000071] pbx.c: Spawn extension (international, 004912345678, 2) exited non-zero on 'SIP/4824.SFiphone-000000dc'
[Sep 15 10:44:55] VERBOSE[18723][C-00000071] pbx.c: Executing [h@international:1] NoOp("SIP/4824.SFiphone-000000dc", "HC 16") in new stack
[Sep 15 10:44:55] VERBOSE[18723][C-00000071] pbx.c: Executing [h@international:2] Goto("SIP/4824.SFiphone-000000dc", "_exit_,0") in new stack
[Sep 15 10:44:55] VERBOSE[18723][C-00000071] pbx_builtins.c: Goto (international,_exit_,0)

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fhd · Sep 15th 2021

das Problem ist mir schon mal bei einem Kunden begegnet > temp. Lösung neuen OS X Benutzer anlegen = funktioniert

Interessant ist in diesem Zusammenhang das Audioproblem betrifft ausschliesslich Starface, Zoom, Skype, FaceTime etc. funktioniert!

Quote from HabibA

Hallo,

Vorab, ich weiss so ein Thema gibt es schon mit exakt dem Titel, aber ich glaube mein Problem ist anders gelagert und hat andere Voraussetzungen...

Wir haben die SF 7.0.2.1 als VM am Start und ich möchte per IOS Client ein Telefonat führen.
Jetzt funktioniert soweit alles, ausser dass ich am IOS Client das Softphone aktivieren kann. Trotzdem kann ich damit wählen und es kommt eine Verbindung zustande, nur leider wird kein Audio übertragen.
Weder der angerufene noch der Anrufer hört irgendwas.

Ich hab die Log-Ausgabe mal hiereinkopiert. Vielleicht kann mir jemand sagen was da fehlt?

Szenario: IOS Client +4987654321 ruft +4912345678 an. Angerufener hebt ab; beide hören nix; Anrufer +4987654321 legt auf.

Code

[Sep 15 10:44:45] VERBOSE[18722] netsock2.c: Using SIP VIDEO TOS bits 136
[Sep 15 10:44:45] VERBOSE[18722] netsock2.c: Using SIP VIDEO CoS mark 6
[Sep 15 10:44:45] VERBOSE[18722] netsock2.c: Using SIP RTP TOS bits 184
[Sep 15 10:44:45] VERBOSE[18722] netsock2.c: Using SIP RTP CoS mark 5
[Sep 15 10:44:45] VERBOSE[18723] dial.c: Called 4824.SFiphone
[Sep 15 10:44:45] VERBOSE[18723] dial.c: SIP/4824.SFiphone-000000dc is ringing
[Sep 15 10:44:45] VERBOSE[18663] res_rtp_asterisk.c: 0x7f1c24045aa0 -- Strict RTP learning after remote address set to: 94.31.99.222:57308
[Sep 15 10:44:45] VERBOSE[18723] dial.c: SIP/4824.SFiphone-000000dc answered
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] pbx.c: Executing [004912345678@international:1] GotoIf("SIP/4824.SFiphone-000000dc", "0?4") in new stack
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] pbx.c: Executing [004912345678@international:2] AGI("SIP/4824.SFiphone-000000dc", "agi:async,X-UCI_ORIGINATE: 63b94fc0-441f-409a-aca5-d663808e6c3b,,,,,,,,,,,,,,,") in new stack
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPRemoveHeader) Options: (privacy)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPRemoveHeader) Options: (P-Preferred-Identity)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPRemoveHeader) Options: (P-Asserted-Identity)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPRemoveHeader) Options: (X-UCI_ORIGINATE)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPRemoveHeader) Options: (X-UCI_ORIGINATE)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPRemoveHeader) Options: (X-UCI_CALLID)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (Progress) Options: ()
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPRemoveHeader) Options: (privacy)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPRemoveHeader) Options: (P-Preferred-Identity)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPRemoveHeader) Options: (P-Asserted-Identity)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (Set) Options: (CALLERID(all)=+4912345678 <+4912345678>)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPRemoveHeader) Options: (P-Asserted-Identity)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (SIPAddHeader) Options: (P-Asserted-Identity:<sip:+4912345678@sf.starface-connect.com>)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (Set) Options: (CONNECTEDLINE(num,i)=004987654321)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (Set) Options: (CONNECTEDLINE(num-pres,i)=allowed)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (Set) Options: (CONNECTEDLINE(name,i) Vorname Name ( Firma GmbH ))
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (Set) Options: (CONNECTEDLINE(name-pres)=allowed)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (NoOp) Options: (Dialing Line lineId=1068 lineName=STARFACE Connect)
[Sep 15 10:44:45] VERBOSE[18663] res_rtp_asterisk.c: 0x7f1c24045aa0 -- Strict RTP learning after remote address set to: 94.31.99.222:57308
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] res_agi.c: AGI Script Executing Application: (Dial) Options: (SIP/26e3864216a5ab62c472846da977c79dab10751a/+4987654321,125,wWtT)
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] netsock2.c: Using SIP RTP TOS bits 184
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] netsock2.c: Using SIP RTP CoS mark 5
[Sep 15 10:44:45] VERBOSE[18723][C-00000071] app_dial.c: Called SIP/26e3864216a5ab62c472846da977c79dab10751a/+4987654321
[Sep 15 10:44:46] VERBOSE[1861][C-00000071] res_rtp_asterisk.c: 0x7f1c2c048660 -- Strict RTP learning after remote address set to: 185.145.168.32:54228
[Sep 15 10:44:46] VERBOSE[18723][C-00000071] app_dial.c: SIP/26e3864216a5ab62c472846da977c79dab10751a-000000dd is making progress passing it to SIP/4824.SFiphone-000000dc
[Sep 15 10:44:47] VERBOSE[18723][C-00000071] app_dial.c: SIP/26e3864216a5ab62c472846da977c79dab10751a-000000dd answered SIP/4824.SFiphone-000000dc
[Sep 15 10:44:47] VERBOSE[18731][C-00000071] bridge_channel.c: Channel SIP/26e3864216a5ab62c472846da977c79dab10751a-000000dd joined 'simple_bridge' basic-bridge <0f860fd2-5e6a-4cf8-aee3-179416686fbc>
[Sep 15 10:44:47] VERBOSE[18723][C-00000071] bridge_channel.c: Channel SIP/4824.SFiphone-000000dc joined 'simple_bridge' basic-bridge <0f860fd2-5e6a-4cf8-aee3-179416686fbc>
[Sep 15 10:44:55] VERBOSE[18731][C-00000071] bridge_channel.c: Channel SIP/26e3864216a5ab62c472846da977c79dab10751a-000000dd left 'simple_bridge' basic-bridge <0f860fd2-5e6a-4cf8-aee3-179416686fbc>
[Sep 15 10:44:55] VERBOSE[18723][C-00000071] bridge_channel.c: Channel SIP/4824.SFiphone-000000dc left 'simple_bridge' basic-bridge <0f860fd2-5e6a-4cf8-aee3-179416686fbc>
[Sep 15 10:44:55] VERBOSE[2834] manager.c: Manager 'actionasterisk' from 127.0.0.1, hanging up channel: SIP/4824.SFiphone-000000dc
[Sep 15 10:44:55] VERBOSE[18723][C-00000071] pbx.c: Spawn extension (international, 004912345678, 2) exited non-zero on 'SIP/4824.SFiphone-000000dc'
[Sep 15 10:44:55] VERBOSE[18723][C-00000071] pbx.c: Executing [h@international:1] NoOp("SIP/4824.SFiphone-000000dc", "HC 16") in new stack
[Sep 15 10:44:55] VERBOSE[18723][C-00000071] pbx.c: Executing [h@international:2] Goto("SIP/4824.SFiphone-000000dc", "_exit_,0") in new stack
[Sep 15 10:44:55] VERBOSE[18723][C-00000071] pbx_builtins.c: Goto (international,_exit_,0)

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nzeimet@hausgross.de · Sep 15th 2021

Hallo!

Es geht hier um die iOS App und nicht macOS. - Oder vielleicht meinst du den "Trick" das iPhone als Telefon in der Starface zu löschen und die App neu an der Anlage anzumelden?

Quote from fhd

das Problem ist mir schon mal bei einem Kunden begegnet > temp. Lösung neuen OS X Benutzer anlegen = funktioniert

Interessant ist in diesem Zusammenhang das Audioproblem betrifft ausschliesslich Starface, Zoom, Skype, FaceTime etc. funktioniert!

HabibA · Sep 16th 2021

Ja das ist korrekt. Hier ist die IOS App gemeint und ich habe bereits das iPhone bzw. die App aus dem Profil des Benutzers als Telefon gelöscht und neu eintragen lassen. Leider brachte das keine Änderung...
Ich seh auch null Problem in der Log...

IOS Client Softphone kein Audio

Daniel Mauritz Mar 31st 2022

Participate now!